Refund policy
Return & Refund Policy
www.TierraGoesGreen.com creates high quality products classified under the Health & Beauty category as well as Nutraceuticals. Due to the nature of our business, we do not currently accept returns on our products due to our Quality Standards.
Have no fear, I believe in 100% Customer Satisfaction. If you have any issues with my high quality creations, please email support@tierragoesgreen.com within 24 hours of receiving your purchase so that I may have the opportunity to meet your expectations.
Before purchasing one of TGG’s creations, here are a couple key factors to keep in mind:
• Allergies: almost all of TGGs creations are scented with natural fragrance / essential oils. If you have sensitivities to smell, please be mindful of this key fact before you make a purchase. All handmade creations are NUT FREE
• Body Butter: my handmade creations are not mass-produced. They are handmade, in small batches using a high-end mixer. The body butter may not be buttery smooth throughout the entire jar like we would like. But if you rub the product in between your hand it will melt naturally. You may also set the jar in the sun for a few hours to melt the butter down a bit.
Missing/Stolen/Lost Orders
Please be advised that I am not responsible for undelivered, lost or stolen items once your order has shipped. If your order is not received according to the tracking detail once in the possession of the courier, you must file a claim with USPS or UPS respectively. Once a claim is filed and a claim number is obtained, TGG will work with you to resolve this unfortunate issue based on the findings of the courier (USPS or UPS).
Quality Standard
As the self-proclaimed Bentley of Body Care, Tierra Goes Green creates the highest quality health, beauty and body care products to reflect the high standards of its owner and curator, Tierra Burrell. We pledge:
• To produce creations with high quality ingredients
• To use plant-based, Cruelty free sustainable ingredients
• To use organic, NON-GMO ingredients
• To curate creations that are paraben, chemical and toxin free
• To ensure cleanliness in production
• To use green packaging whenever possible (shipping glass jars utilizing a third party carrier worldwide is a testament to this commitment as it is not always profitable!).
• To ONLY supply products tested and consumed by Tierra herself!
TGG creations provide the perfect compliment to the total body wellness curriculum Tierra provides to clients. Because what you put ON your body is just as important as what you put IN your body. Honor all parts of yourself and those you love with a brand that pledges to always CARE!